Privacy Policy — ac9999

1. Overview

ac9999 ("ac9999", "we", "us", "our") is committed to protecting the privacy and personal data of all users who access the ac9999 online casino and sports betting platform available at ac9999.app and associated domains (collectively, the "Platform"). This Privacy Policy ("Policy") sets out, in clear and accessible terms, the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the security measures we employ to protect it, and the rights available to you as a data subject.

This Policy applies to all services available on the ac9999 Platform, including casino games, live dealer tables, sports betting, crash games, payment processing, customer support interactions, promotional programmes, and any other features offered to players in Bangladesh. It covers data collected through the website, mobile-optimised interfaces, and any future ac 9999 mobile applications.

ac9999 treats the protection of your personal data as a core operational responsibility. We do not sell your data to third parties, we do not use it for purposes beyond those stated in this Policy, and we implement industry-standard technical and organisational safeguards to keep it secure at all times.

2. Data We Collect

ac9999 collects personal data in several categories depending on the nature of your interaction with the Platform. The following table summarises the main categories of data we collect and examples of each:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, health data, or biometric data, except where strictly required by applicable KYC and anti-money-laundering obligations (for example, processing a photograph on an identity document). Where such data is incidentally received, it is processed only for the purpose of identity verification and is not used for any other purpose.

3. How We Collect Your Data

ac9999 collects personal data through the following channels:

• Direct Provision: Data you provide when completing the registration form, submitting KYC documents, making a deposit or withdrawal request, contacting customer support, or participating in a promotion.
• Automated Technologies: Data collected automatically when you access the Platform, including cookies, web beacons, server logs, and session tracking technologies. See Section 9 (Cookies & Tracking) for full details.
• Third-Party Payment Providers: Transaction confirmation data shared by payment service providers such as bKash, Nagad, Rocket, and Upay when you initiate a deposit or withdrawal.
• Identity Verification Partners: Where ac9999 uses a third-party KYC verification service, we may receive data back from that provider confirming the outcome of an identity check, including flags relating to politically exposed persons (PEP) or sanctions lists.
• Fraud Prevention Services: Data received from fraud detection platforms designed to identify unusual account behaviour, multi-accounting, or financial crime indicators.

4. Purposes of Processing

ac9999 processes your personal data for the following specific purposes:

• Account Creation and Management: To register your account, authenticate your identity at login, manage your preferences, and maintain the integrity of your player profile on the ac9999 Platform.
• Service Delivery: To provide access to all casino games, sports betting markets, live dealer tables, and other Platform features, including processing your wagers and crediting winnings to your balance.
• Payment Processing: To process deposits and withdrawal requests through your chosen payment method (bKash, Nagad, Rocket, bank transfer, etc.) and to maintain accurate financial records of all transactions.
• Identity Verification (KYC): To verify your identity, age (18+ confirmation), and residential location in compliance with applicable anti-money-laundering and responsible gaming requirements.
• Regulatory Compliance: To fulfil obligations under applicable anti-money-laundering (AML) regulations, counter-terrorism financing (CTF) rules, and any other legal or regulatory requirements applicable to the operation of the Platform.
• Fraud and Abuse Prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, collusion, money laundering, and other prohibited conduct as defined in the Terms & Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, manage complaints, and provide technical assistance through live chat, email, and other support channels.
• Responsible Gaming: To monitor your gambling activity for signs of problematic behaviour, to implement self-imposed limits and self-exclusion requests, and to provide access to responsible gaming resources. See the Responsible Gaming page for further details.
• Marketing and Promotions: Where you have provided consent, to send you promotional communications about bonuses, new games, seasonal offers, and other ac9999 news via email or in-Platform notifications. You may withdraw consent at any time through your account settings.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, improve game performance, and enhance the overall player experience on the ac9999 Platform.

5. Legal Basis for Processing

ac9999 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to create and maintain your account, deliver Platform services, and process payments is necessary for the performance of the contract between you and ac9999 (as governed by the Terms & Conditions).
• Legal Obligation: Processing required to comply with KYC, AML, CTF, and other applicable regulatory obligations is necessary to fulfil ac9999's legal duties.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is carried out on the basis of ac9999's legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications and non-essential cookies is carried out on the basis of your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing

ac9999 does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited and necessary circumstances:

• Payment Service Providers: We share transaction-related data with bKash, Nagad, Rocket, Upay, and other payment partners strictly to the extent necessary to process your deposits and withdrawals.
• KYC and Fraud Prevention Partners: We may share identity data with specialist third-party verification and fraud detection services for the purpose of account verification and financial crime prevention.
• Game Software Providers: Certain game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical data (such as session identifiers) necessary to deliver their games through the ac9999 Platform. These providers do not receive your name, payment details, or contact information.
• Technology Infrastructure Providers: We use third-party cloud hosting, data storage, and content delivery services. These providers act as data processors on our behalf under written data processing agreements and are not permitted to use your data for their own purposes.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulators, courts, or government authorities where required to do so by applicable law, or where necessary to protect the legal rights or safety of ac9999 or other users.
• Business Transfers: In the event that ac9999 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to the same level of data protection as set out in this Policy.

7. Data Retention

ac9999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ac9999's internal data lifecycle management procedures. Data retained for regulatory compliance purposes is stored in restricted access environments and is not used for any operational purpose during the retention tail period.

8. Data Security

ac9999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes, but is not limited to:

• SSL/TLS Encryption: All data transmitted between your device and the ac9999 Platform is encrypted using SSL 256-bit encryption. This protects your account credentials, payment details, and personal information from interception during transit.
• Password Hashing: Account passwords are stored exclusively as salted cryptographic hashes. ac9999 staff cannot read your password in plain text; in the event of a data breach, stored password hashes are computationally infeasible to reverse under modern standards.
• Access Controls: Access to systems that hold personal data is restricted on a strict need-to-know basis. Staff with access to production data undergo background checks and operate under confidentiality obligations.
• Penetration Testing: The Platform undergoes regular third-party security assessments and penetration testing to identify and remediate vulnerabilities proactively.
• Incident Response: ac9999 maintains a documented data breach response procedure. In the event of a security incident affecting your personal data, we will notify affected users in a timely manner and take all necessary steps to contain and remediate the breach.

While ac9999 takes all reasonable precautions to secure your data, no internet-based service can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying ac9999 immediately if you suspect any unauthorised access to your account.

9. Cookies & Tracking Technologies

The ac9999 Platform uses cookies and similar tracking technologies to deliver core functionality, improve user experience, and gather analytical insights. The following cookie categories are in use:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable session authentication, maintain your login state, and support security features. These cookies cannot be disabled without impairing core Platform functionality.
• Functional Cookies: These cookies remember your preferences — such as language, display settings, and responsible gaming limit configurations — so that your personalised settings persist across sessions.
• Analytical Cookies: We use analytics tools to collect aggregated data about how players navigate the Platform — which pages are most visited, how long sessions last, and where technical issues occur. This data is used exclusively to improve the Platform and is not linked to individual player identities.
• Marketing Cookies: Where you have provided consent, marketing cookies may be used to deliver relevant promotional content within the Platform. These cookies are set only after obtaining your explicit agreement.

You may manage or withdraw your consent to non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of parts of the ac9999 Platform. For detailed instructions on managing cookies in popular browsers, please refer to your browser's official help documentation.

10. Your Privacy Rights

As a data subject, you have the following rights with respect to the personal data that ac9999 holds about you. To exercise any of these rights, please contact ac9999 using the contact details in Section 13:

• Right of Access: You have the right to request a copy of all personal data that ac9999 holds about you, along with information about how it is processed and on what legal basis.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request that ac9999 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent, subject to overriding legal obligations that require retention (such as AML record-keeping requirements).
• Right to Restrict Processing: You may request that ac9999 temporarily restrict the processing of your personal data while a dispute over its accuracy or the lawfulness of processing is being investigated.
• Right to Data Portability: Where processing is based on your consent or on contract, you have the right to receive the personal data you provided to ac9999 in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of ac9999's legitimate interests. ac9999 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., direct marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11. Protection of Minors

The ac9999 Platform is strictly for adults aged 18 and above. ac9999 does not knowingly collect, store, or process the personal data of any person under the age of 18. All registration submissions include a declaration of age, and the ac9999 KYC process includes age verification as a mandatory step prior to enabling withdrawal privileges.

If ac9999 discovers or reasonably suspects that personal data belonging to a person under 18 years of age has been collected, it will immediately close the associated account, void all transactions, refund any deposits to the originating payment method where practicable, and delete the minor's personal data from all systems without undue delay.

If you are a parent or guardian and you believe that a minor in your care has registered an account on ac9999, please contact our support team immediately at [email protected] so that the matter can be investigated and resolved as a priority.

12. Changes to This Policy

ac9999 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active account holders by email or via an in-Platform notification.

We encourage you to review this Policy periodically to stay informed about how ac9999 protects your personal data. Continued use of the Platform after any modification to this Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you should cease using the Platform and may request account closure by contacting our support team.

13. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the ac9999 Data Protection team using the details below. Please include your registered username and a clear description of your enquiry to help us respond efficiently.