This Privacy Policy explains how ac9999 collects, uses, stores, and protects the personal information of players who access our online casino and sports betting platform in Bangladesh. We are committed to handling your data with transparency, care, and full respect for your privacy rights.
By registering an account on ac9999 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the ac9999 platform.
ac9999 ("ac9999", "we", "us", "our") is committed to protecting the privacy and personal data of all users who access the ac9999 online casino and sports betting platform available at ac9999.app and associated domains (collectively, the "Platform"). This Privacy Policy ("Policy") sets out, in clear and accessible terms, the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the security measures we employ to protect it, and the rights available to you as a data subject.
This Policy applies to all services available on the ac9999 Platform, including casino games, live dealer tables, sports betting, crash games, payment processing, customer support interactions, promotional programmes, and any other features offered to players in Bangladesh. It covers data collected through the website, mobile-optimised interfaces, and any future ac 9999 mobile applications.
ac9999 treats the protection of your personal data as a core operational responsibility. We do not sell your data to third parties, we do not use it for purposes beyond those stated in this Policy, and we implement industry-standard technical and organisational safeguards to keep it secure at all times.
ac9999 collects personal data in several categories depending on the nature of your interaction with the Platform. The following table summarises the main categories of data we collect and examples of each:
| Data Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number |
| Contact Data | Email address, mobile phone number, residential address (city, district, postal area) |
| Account Data | Username, hashed password, account preferences, notification settings, self-imposed limits |
| Financial Data | Payment method identifiers (e.g., bKash wallet number, Nagad number, Rocket number), transaction history, deposit and withdrawal records, account balance history |
| Verification Data | Copies of government-issued identity documents (NID, passport), proof of address documents, selfie images submitted during KYC |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, session identifiers, login timestamps |
| Usage Data | Pages visited, games played, time spent per session, betting history, click-stream data, search queries within the Platform |
| Communications Data | Records of live chat conversations, support ticket content, email correspondence, and feedback submitted through any ac9999 contact channel |
| Marketing Preferences | Opt-in or opt-out status for promotional communications, preferred contact channel, bonus programme participation records |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, health data, or biometric data, except where strictly required by applicable KYC and anti-money-laundering obligations (for example, processing a photograph on an identity document). Where such data is incidentally received, it is processed only for the purpose of identity verification and is not used for any other purpose.
ac9999 collects personal data through the following channels:
ac9999 processes your personal data for the following specific purposes:
ac9999 processes your personal data on the following legal bases:
ac9999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Type | Retention Period |
|---|---|
| Account and identity data | Duration of active account plus 5 years following account closure |
| Financial transaction records | 7 years from the date of the transaction (AML compliance requirement) |
| KYC verification documents | 5 years following account closure or last transaction |
| Customer support records | 3 years from the date of the last interaction |
| Marketing consent records | Until consent is withdrawn, plus 1 year for audit purposes |
| Technical and usage logs | 12 months from date of collection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ac9999's internal data lifecycle management procedures. Data retained for regulatory compliance purposes is stored in restricted access environments and is not used for any operational purpose during the retention tail period.
ac9999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes, but is not limited to:
While ac9999 takes all reasonable precautions to secure your data, no internet-based service can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying ac9999 immediately if you suspect any unauthorised access to your account.
As a data subject, you have the following rights with respect to the personal data that ac9999 holds about you. To exercise any of these rights, please contact ac9999 using the contact details in Section 13:
Submit your request in writing to [email protected] with the subject line "Privacy Rights Request". Include your registered username and a clear description of the right you wish to exercise. ac9999 will respond within 30 calendar days of receiving a valid request. Identity verification may be required before we process any access, rectification, or erasure request.
The ac9999 Platform is strictly for adults aged 18 and above. ac9999 does not knowingly collect, store, or process the personal data of any person under the age of 18. All registration submissions include a declaration of age, and the ac9999 KYC process includes age verification as a mandatory step prior to enabling withdrawal privileges.
If ac9999 discovers or reasonably suspects that personal data belonging to a person under 18 years of age has been collected, it will immediately close the associated account, void all transactions, refund any deposits to the originating payment method where practicable, and delete the minor's personal data from all systems without undue delay.
If you are a parent or guardian and you believe that a minor in your care has registered an account on ac9999, please contact our support team immediately at [email protected] so that the matter can be investigated and resolved as a priority.
ac9999 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active account holders by email or via an in-Platform notification.
We encourage you to review this Policy periodically to stay informed about how ac9999 protects your personal data. Continued use of the Platform after any modification to this Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you should cease using the Platform and may request account closure by contacting our support team.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the ac9999 Data Protection team using the details below. Please include your registered username and a clear description of your enquiry to help us respond efficiently.
Email: [email protected] — subject line: "Privacy Policy Enquiry"
Live Chat: Available 24/7 through the ac9999 Platform
Response Time: Within 30 calendar days for formal data subject requests
Operating Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
ac9999 treats your personal data with the highest standards of care, security, and transparency.
Every byte of data transmitted between your device and the ac9999 platform is protected by SSL 256-bit encryption — the same standard used by major international banks and financial institutions.
ac9999 has a firm and unconditional policy against selling player data. Your personal information is never sold, rented, or traded to data brokers, advertising networks, or any commercial third party.
Our Know Your Customer verification process is clearly explained and strictly limited to identity and age confirmation. KYC data is handled by accredited verification partners and retained only for the minimum period required by regulation.
You can request access, correction, deletion, or portability of your personal data at any time by contacting the ac9999 support team. We respond to all valid data subject requests within 30 calendar days.
ac9999 enforces mandatory age verification as part of every account registration and KYC review. Any account identified as belonging to a person under 18 is closed immediately, with data deleted and deposits refunded.
Promotional communications from ac9999 are sent only with your explicit consent. You can withdraw consent and opt out of all marketing messages at any time through your account settings with immediate effect.
Now that you understand how ac9999 protects your data, explore our games, check the FAQ for quick answers, or log in to your account and start playing today.
18+ only. Gambling involves financial risk. Please play responsibly.